Return & Refund

Return & Refund

Return and Refund Policy

Thank you for shopping at Dronecraft.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to SkySnatch Drones LLP, Khata no. 15, Badrinath Road, Near Indian Oil Petrol Pump, Shivpuri, Bawani, Rishikesh, Tehri Garhwal, Uttarakhand 249192.
• Goods refer to the activities offered for sale on the website/booking office.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Dronecraft, accessible from https://dronecraft.co.in/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Cancellation Window. 

You may cancel your booking only up to atleast 24 hours prior to the scheduled activity start time. In that case, the booking amount is non refundable, however the Thrill Factory voucher may be redeemed by the persons for which booking has been made, if they wish to do so. Furthermore, cancellations made less than 24 hours before the scheduled start time are not permitted and any amounts paid are non-refundable.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• By calling us on: +91 8929942009 or writing to us at info@dronecraft.co.in

Refunds for Cancellations (Services). For eligible cancellations of your rafting/activity booking, any applicable refund will be processed within 14 days from the date we confirm your cancellation. Refunds will be issued to the original method of payment.

Extraordinary Circumstances. If we are unable to operate your activity due to events beyond our reasonable control including but not limited to political unrest or civil disturbance in Rishikesh or nationwide, government orders or lockdowns, natural disasters, extreme weather, flood conditions, or other safety risks cash refunds will not be provided. Instead, your booking will be (at your choice) (a) rescheduled to a later available date, or (b) converted into a credit/voucher equal to the amount paid, valid for twelve (12) months from the original activity date.

Non-recoverable costs: Any non-recoverable third-party charges (including but not limited payment gateway fees) are excluded from credits/refunds.

Compliance override: If applicable law requires a refund in any scenario, we will comply.